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Corporate Headquarters Nashua Office Park
98 Spit Brook Road, Suite 201
Nashua, NH 03062-5737 USA
Tel: 603.897.1200
Fax: 603.897.1300
Resolving Conflict:
The Key to Lasting Agreements Program
Participants in Resolving Conflict master “principled conflict management”—a process that transforms disruptive disputes into powerfully productive interactions.
What is the purpose of the program?
Conflict can be a major obstacle to getting things done. Turf wars, organizational politics, personal conflicts, even petty differences of opinion often stop important work in its tracks.
Yet conflict can be powerfully productive. It can yield vibrant thinking, fresh energy, and dazzlingly innovative solutions.
The key is for the parties in any conflict to first agree on basic principles, then work toward a resolution based on those principles. This process of principled conflict management leads to lasting “win-win” agreements that reduce the incidence of conflict and drive up your productivity.
Where Resolving Conflict matters...
Break through deadlocks that cause costly delays
Achieve cooperation between functions, locations, and organizations
Ensure the success of mergers
Anticipate the need for conflict resolution in action planning
Become more effective team members/team leaders
Transform personal differences into a positively productive force
Who is the program for?
Resolving Conflict is appropriate for everyone who routinely encounters and must resolve conflicts to fulfill work objectives. This program may prove especially valuable for those who:
Work cross-functionally to fulfill their key objectives
Are members of newly formed or recently merged organizations
Have been challenged by and/or habitually avoid conflict
Are often frustrated by lack of cooperation from internal or external stakeholders
Are trapped in mistrustful and unproductive relationships